Refund policy
Return & Refund Policy
At TAVIMELU, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 15 days of receiving your item, subject to the conditions below.
1. Return Eligibility
To be eligible for a return under our 15-day return policy:
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The return request must be submitted within 15 days of delivery.
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The item must be in its original condition.
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The item must be unworn, unused, and undamaged.
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The item should be returned with its original packaging, where applicable.
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You must provide your order number or other valid proof of purchase.
We reserve the right to refuse a return if the item has been used, damaged, altered, or does not meet the conditions of this policy, except where applicable consumer law provides otherwise.
2. How to Request a Return
To request a return, please contact us at:
Please include your order number, the reason for the return, and, when appropriate, photos of the product.
Do not send your order back before contacting us and receiving return instructions.
If your return request is approved, we will provide you with instructions regarding where and how to return your item.
Return Address:
Av. Los Jardines 1847, Las Condes, Santiago, Chile
Please do not send returns to an address other than the one provided by our customer service team.
3. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer is responsible for the cost of return shipping.
If the return is due to an error on our part, such as receiving an incorrect or defective item, we will work with you to resolve the issue and, where applicable, cover the reasonable return shipping costs.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at tavivimelu@gmail.com and provide your order number and photos showing the issue.
We will review the situation and provide an appropriate solution, which may include a replacement, repair, or refund, as applicable.
Nothing in this policy limits or excludes any consumer rights or legal guarantees that cannot lawfully be excluded.
5. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
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Personalized or custom-made products.
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Products that cannot be returned for health or hygiene reasons once opened or used.
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Gift cards.
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Items specifically identified as non-returnable before purchase.
This does not affect any mandatory consumer rights that apply under applicable law.
6. Exchanges
If you would like a different size, color, or product, please contact us at tavivimelu@gmail.com.
Depending on availability, we may provide instructions for returning the original item and purchasing or receiving a replacement.
7. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider or bank additional processing time before the refund appears in your account.
If you believe you are entitled to a refund and have not received it after the applicable processing period, please contact us at:
8. Consumer Rights
This Return & Refund Policy is intended to provide our customers with clear and transparent information about our return process.
Nothing in this policy is intended to exclude, restrict, or replace any consumer rights, statutory warranties, guarantees, cancellation rights, or other protections that apply to your purchase under the laws applicable to you.
Where applicable law provides you with rights that are more favorable than this policy, those legal rights will continue to apply.
9. European Union Customers
If applicable to your order, consumers in the European Union may have statutory cancellation or withdrawal rights under applicable EU consumer protection laws.
Where such rights apply, they are not limited by this policy.
For questions regarding a return, cancellation, refund, or your consumer rights, please contact us at:
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer service team:
Email: tavivimelu@gmail.com
We are happy to help.