Shipping Policy

Last updated: September 2026

At Carpuffy, we are committed to making your shopping experience as simple and transparent as possible. This Shipping Policy explains how we process and deliver orders placed through carpuffy.store.

1. Order Processing

All orders are processed within up to 3 business days after your order has been successfully placed and payment has been confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take additional time. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

2. Shipping Time

We currently offer shipping to customers worldwide, subject to carrier and destination availability.

After your order has been processed, the estimated shipping transit time is approximately:

Up to 9 business days

Therefore, the estimated total delivery time is approximately:

3 business days for processing + up to 9 business days for shipping.

Please note that these are estimated timeframes, not guaranteed delivery dates.

Delivery times may vary depending on the destination country, local carrier, customs clearance, weather conditions, holidays, and other circumstances outside our reasonable control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

You can use the tracking information to follow the progress of your shipment.

4. Delays

Although we work with our shipping partners to deliver orders as quickly as possible, delays may occasionally occur.

Possible causes of delays include:

• Customs processing

• Weather conditions

• Public holidays

• Carrier delays

• Incorrect or incomplete delivery information

• High shipping volumes

• Transportation disruptions

• Events outside our reasonable control

If your order is experiencing a significant delay, please contact us at tavivimelu@gmail.com and we will assist you in checking the shipment status.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer.

Carpuffy does not control these charges and cannot guarantee whether or how much a destination country's customs authority may charge.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

6. Shipping Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply before we can resend the order.

If you notice an error in your shipping address immediately after placing an order, please contact us as soon as possible at:

tavivimelu@gmail.com

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

7. Lost, Stolen or Missing Packages

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception, or the local carrier.

If you still cannot locate your package, contact us at tavivimelu@gmail.com so we can help you investigate the shipment.

Where applicable, we will work with the shipping carrier to determine the status of the package.

Nothing in this policy limits any consumer rights or protections that cannot legally be excluded.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at tavivimelu@gmail.com and provide your order number and photographs of the package and product.

We will review the situation and work with you to find an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Third-Party Fulfillment

Some orders may be fulfilled and shipped by third-party logistics or fulfillment partners located in different countries or regions.

This allows us to process and deliver orders efficiently to customers around the world.

The use of a third-party fulfillment provider does not affect your applicable consumer rights.

10. Delivery Estimates

The delivery estimates provided on our website and at checkout are based on the information available to us at the time of purchase.

Estimated delivery timeframe:

Processing: Up to 3 business days
Shipping: Up to 9 business days
Estimated total: Up to approximately 12 business days (depending on location)

These estimates do not include weekends, public holidays, or additional time that may be required for customs clearance.

Where applicable law provides mandatory delivery timeframes or other consumer protections, those legal requirements will apply.

11. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Carpuffy
Website: carpuffy.store
Email: tavivimelu@gmail.com

We are happy to help with any questions regarding your order, shipping status, or delivery.

Thank you for shopping with Carpuffy.